FAQ
tickets
To find tickets you purchased online, open the Ticketmaster app or visit ticketmaster.ca on your cellphone browser. Sign into your account and go to the “My Events” tab.
Select the order for your event. Then you can view your ticket details, add your mobile tickets to the digital wallet on your phone, or transfer them to someone else.
If you are having trouble signing into your Ticketmaster account, need assistance resetting your password or are experiencing other account issues, please refer to the Ticketmaster help centre.
With Ticketmaster's Safetix, your phone is your TICKET!
Download the Ticketmaster app to your mobile device.
- Log in to your account and tap My Events to view your order.
- Tap your order to manage your tickets and show them at the event entrance from your app or add your tickets to your digital wallet.
Screenshots, videos, or printed web pages will not be accepted. Tickets are mobile only.
It is important to update the Ticketmaster app to avoid ticket display issues at the entrance.
Safetix uses dynamic barcodes that change constantly to prevent ticket tampering. With Safetix mobile technology, we are improving security measures for your access to the event.
Add your ticket to your digital wallet so you can use your ticket without an internet connection.
If you have an Android device, download the Google Wallet app.
Your phone is your ticket. You will not receive a ticket by email. You can access your tickets through your Ticketmaster customer account.
Download the Ticketmaster app to help you manage your mobile tickets.
Note that screenshots, photos and print-outs of mobile tickets are not accepted.
Note: At the promoter’s request, the barcode on your ticket may be hidden until 72 hours before your event.
Visit the Videotron Centre box office on the day of your event.
We will need your confirmation number, the credit card used to purchase the tickets and an ID card to find your order and access your tickets.
You can send tickets to friends and family using Ticket Transfer. This secure method allows you to transfer some or all of your tickets from your Ticketmaster account to another Ticketmaster account.
Once you have transferred a ticket, it is removed from your account and you can no longer use it. Do NOT transfer a ticket to your own account. The purpose of Ticket Transfer is to send tickets to another person who will accompany you to the event.
If you are going to the event together, you can keep the tickets in your account and have them scanned together at the entrance.
NOTE: If the Ticket Transfer option is not available, the promoter or artist may have set restrictions that disable this feature for that event.
- Open the Ticketmaster app and sign in to your account.
- Select your order in My Events.
- Tap Transfer. If the Transfer button is greyed out, your tickets cannot be transferred.
- Select the tickets you wish to transfer, and tap Transfer to.
- Enter the recipient’s contact information, including their phone number and email address. If you wish, you can add a note. If you enter the recipient’s cellphone number, the link to claim the ticket will be sent by text message. All you have to do is press “Send.” If you enter the recipient’s email address, the link to claim the ticket will be sent by email.
- Tap Transfer ticket.
- Make sure you tell the recipient to accept the ticket transfer.
All sales are final and there are no refunds. Before purchasing tickets, carefully review your event and seat selection. Event promoters' policies generally prevent us from exchanging or refunding tickets once they have been purchased.
If your event is cancelled or postponed, please refer to the next section of this FAQ.
If you're no longer able to attend the show, certified resale may be an option, but make sure you understand how it works on the ticketmaster.ca site. Note that certified resale is not available for all events. It is activated only at the request of the promoter and/or the artist.
The seating map shows the venue’s layout but is subject to change at any time. Refunds will not be issued because the seating map has been updated, additional seats or rows have been added, or seating has been changed as a result of a venue change after tickets were purchased.
CANCELLED
In general, if your event is cancelled, no action is required on your part. Ticketmaster will keep you informed and refund the full amount of the order (excluding any courier fees) to the card that was used to make the purchase.
Allow 30 working days following the cancellation for reimbursement.
If you purchased the tickets yourself, return them to the outlet where you bought them.
If the tickets were transferred to you, the refund will be made to the person who originally purchased them from Ticketmaster.
POSTPONED
If your event is postponed, Ticketmaster will notify you of the new date and time as soon as possible. Your original tickets will be honoured at the door. Ticketmaster will also provide you with full details of refund options and the refund period authorized by the promoter following a postponement.
All information will be sent to the email address associated with your purchase.
The Videotron Centre and Gestev strongly advise against purchasing tickets from unauthorized resellers.
We can only guarantee the validity of tickets purchased from our official ticket vendors:
- Videotron Centre box office
- www.ticketmaster.ca
The validity of tickets bought from unauthorized sellers can only be checked when you arrive at the Videotron Centre for the event. You are putting your trust and your money in the hands of a third party, and there are no guarantees. The risk of fraud is high. We urge caution.
Please note that we can only guarantee the validity of tickets purchased from authorized sales outlets. However, some fan clubs do sell tickets and/or VIP packages themselves.
We recommend contacting the resale site where you purchased your tickets, or checking with your credit card company to see if it is possible to cancel the transaction. You can also contact the Office de protection du consommateur du Québec if you encounter a problem with a resale site.
Ticketmaster’s certified fan-to-fan resale platform lets you buy and sell tickets at the price set by the artists. It’s simple and secure.
Note that certified resale is not available for all events. It is activated only at the request of the promoter and/or the artist.
As tickets cannot be exchanged or refunded, certified resale is a good option if you are no longer able to attend an event.
Make sure you understand how certified resale works on the ticketmaster.ca website.
When you purchase certified resale tickets on ticketmaster.ca, allow up to 24 hours for them to appear in your account.
The Videotron Centre has special spaces for guests with reduced mobility and their companions.
These spaces are located in sections with an A at the end of the section number (e.g., 101A), in rows WC or ATT. In these sections, there is a limit of one companion ticket per guest with reduced mobility.
Note that these spaces are reserved for guests with reduced mobility and their companions.
To purchase reduced-mobility seats on ticketmaster.ca, turn on the Filters option and click on the Accessibility button. You will then see only the reduced-mobility and companion seats available for the event.
It is not possible to purchase a companion ticket by itself on Ticketmaster: the attendant (ATT) ticket must be purchased together with a reduced mobility (WC) ticket. Each person with reduced mobility is entitled to an attendant (who must pay for their ticket).
Please note that the Videotron Centre is not a partner of the Carte Accompagnateur Loisir (CAL) program.
We indicate that a seat has “limited view” or “obstructed view” when its view of the stage may be partially obstructed by technical equipment.
In most cases, the obstruction is not significant, but we prefer to warn you since we cannot guarantee your sightlines until the stage has been fully set up.
Tickets for seats that do not face the stage are labelled words “side stage” or “rear stage.” This means that you will have a view of the side or back of the stage.
A presale is an opportunity to buy tickets before they officially go on sale.
Presales are generally open to members of a group, such as the artist’s fan club, or holders of certain credit cards.
The artists and promoters determine who is eligible for presale tickets.
The Videotron Centre is often able to offer presale tickets to members of the Remparts Fan Club and subscribers to the Gestev+ newsletter. You can sign up for the newsletter at https://www.gestev.com/en/newsletter/
Note that access to a presale does not guarantee tickets or the best seats, as presale tickets are available in limited quantities.
When a customer selects a seat, the system reserves that seat for a short time and blocks access to it for all other customers.
If the customer does not complete the transaction, the seat becomes available again.
Also, as the event approaches, the event producer may release tickets that were previously unavailable for technical reasons.
* Note that tickets cannot be exchanged or refunded after purchase.
The Videotron Centre is now a 100% digital transaction environment.
Visa, MC, AMEX and debit cards are accepted.
Note that purchases made online or by phone can be paid only by credit card.
If you don't have a credit card, you can buy your tickets in person at the box office with a debit card.
Alternatively, you could purchase a prepaid credit card at certain retail outlets or financial institutions. You will then need to activate your card and keep it until the date of the event.
Some artists offer their fans VIP packages. These vary from concert to concert, and don’t always offer the same perks. For more details on VIP offers, please refer to the artist's website.
A few days before the event, you will receive an email from the VIP package manager for the artist’s tour containing more information about your package. If you would like more information about your VIP package before then, please refer to the artist’s website or contact the promoter directly.
Children under 2 are admitted free of charge, as long as they sit on an adult's lap. They cannot occupy an extra seat and must be supervised at all times.* We also recommend that you bring hearing protection for your child to limit the decibel level to which they are exposed. This is at your discretion.
Children aged 2 and over must have their own ticket and sit in their own seat.
- For concerts, ticket pricing is generally the same for children and adults.
- For Remparts games, there is variable ticket pricing. See the price list and family packages.
* Subject to change depending on the type of event.
Minimum age
As a general rule, there is no minimum age for attending events at the Videotron Centre. If there is an age restriction, this information will be provided when purchasing tickets through Ticketmaster, on the Gestev website or on the Videotron Centre website.
For events at the Videotron Centre:
 |  | 1-844-267-4472 (option 3) |
For Remparts games:
| | 418-525-1212 (Poste 3) |
Note that group purchases are not available for some events.
Seating configurations
General Admission (ADG) tickets
If the ticket is marked ADG, there are no seats, stools or benches on the floor. The ticket entitles you to standing room for the entire show on a first-come, first-served basis. The seat numbers are for inventory purposes only and have no bearing on where you may stand during the show.
Row order
The order of rows, on the floor and in the tiered seating, is as follows:
- Floor: Rows A to Z, then AA to ZZ, and finally AAA to ZZZ.
* Note that the order may vary at the promoter’s request. - Level 100: Rows A to H, then AA to VV
- Level 200: Rows A to L
- Level 300: Rows AA to CC
Floor plan
See the seating charts to help you find your way around and locate amenities.
For Remparts games: The Remparts offensive zone is at the sections 116-117 end of the rink for two of the three periods. The Remparts bench is near sections 102-101 and the visitors’ bench is near sections 121–101.
Lower tiers
The lower-tier sections, located under the corporate boxes, can be accessed via the main concourse. They seat 10,010 people, slightly less than 55% of the Videotron Centre's total capacity. There are 26 seats for people with reduced mobility and 26 seats for companions. The lower tiers also include a Club section with approximately 912 seats between the two blue lines, facing the players' benches.
Upper tiers
The upper-tier sections, located above the second level of corporate boxes, are reached via the upper concourse. They seat 6,940 people. There are 28 seats for people with reduced mobility and 28 seats for companions.
We indicate that a seat has “limited view” or “obstructed view” when its view of the stage may be partially obstructed by technical equipment.
In most cases, the obstruction is not significant, but we prefer to warn you since we cannot guarantee your sightlines until the stage has been fully set up.
Tickets for seats that do not face the stage are labelled words “side stage” or “rear stage.” This means that you will have a view of the side or back of the stage.
première place
Companies and individuals who helped finance the construction of the Videotron Centre by purchasing the right to use a seat.
As announced during the “Dernière Chance” campaign, it is no longer possible to purchase a seat.
As previously announced, Quebecor will honour all the terms of the J’ai ma place contract. We are currently collecting the names that seat holders want on their seats.
J’ai ma place no longer exists as an entity but the J’ai ma place team will continue serving members throughout the coming year, in partnership with Quebecor. This teamwork will ensure effective knowledge transfer and the continuation of the same top-notch customer service.
We are planning, together with the City of Québec, to recognize donors. The form remains to be determined. A number of options are under consideration.
The original purpose of J'ai ma place was to generate interest and demonstrate public support for the construction of a new multipurpose arena in Québec City. The Videotron Centre now exists and is a fixture on Québec City's landscape. Mission accomplished!
- Be a continuation of J’ai ma place;
- Be simple, clear, evocative and inspiring;
- Reflect the spirit of the Videotron Centre and Québec City.
Première Place members are notified by email of the dates and times of presales available to them. They can choose whether or not to avail themselves of this privilege. Due to different seating configurations, members cannot be given priority for the seats bearing their names.
Your customer number was assigned when you registered online and can also be found on your invoice. It begins with a zero. NOTE THAT IT IS NOT THE SAME AS THE NUMBER ON THE KEY CHAIN.
Visitor experience and security
See the "Rules" section of the website for the list of prohibited items at the arena.
No, only alcoholic beverages sold at the Videotron Centre are permitted. Anyone in possession of alcohol purchased outside the Videotron Centre may be removed from the premises immediately. Anyone consuming, possessing or purchasing alcohol must be aged 18 or over and have valid ID.
At Remparts hockey games, alcohol service ends at the mid-point of the 3rd period. At concerts, alcohol service ends one-and-a-half hours after the headline act takes the stage. Customers must dispose of any alcoholic beverages before leaving the arena.
No professional cameras (i.e. with a detachable lens or a lens larger than 200 mm) are permitted inside the Videotron Centre. See the "Rules" section of the website for the list of prohibited items at the arena.
There is no re-entry. Once you have entered the arena for an event, you can't leave and come back. If you leave the building, you will not be able to re-enter without prior approval and a stamp.
No. E-cigarettes are prohibited inside the Videotron Centre, as are all tobacco products. Anyone who breaks this rule will be escorted out by security.
No animals are allowed inside the Videotron Centre except service animals.
Service animals must be kept on a leash or harness at all times and must not obstruct the aisles. If an animal poses a safety risk to customers or staff, the animal and their owner will be asked to leave.
The Videotron Centre has special spaces for guests with reduced mobility and their companions. These spaces are located in sections with an A at the end of the section number (e.g., 101A), in rows WC or ATT.
Guests with reduced mobility and their companions can enter the Videotron Centre through door 9, located near the parking lot reserved for disabled badge holders (P1), subject to availability. There are elevators located throughout the arena.
Wheelchairs are available free of charge for guests at the information desk, subject to availability (limited quantities). The attendant will require valid ID, such as a driver's license, as a deposit for the loan of the wheelchair.
Parking is managed by ExpoCité. Payment is made to the parking attendant in cash or by card. Rates vary depending on the event:
- Remparts hockey games: $10 to $15
- Other events: Up to $15
Location and access:
- Main entrance: Soumande St.
- Secondary entrance: Avenue du Colisée and Hamel Blvd.
- Spaces reserved for people with reduced mobility: Near the West entrance
Bus parking:
- Drop-off zone: Hamel Blvd. (near parking lots 4 and 5, East side)
- On-site parking: Enter via Avenue des Alliées
- Fee: $30 payable in cash
There are two first-aid stations:
- Main concourse (level 3), behind sections 108-109
- Upper concourse (level 6), behind section 228
The availability of these stations may vary, depending on the seating configuration for the event.
Lost children are taken to the information booth on the 3rd floor, near section 103. If you become separated from your child, please inform a security officer or a member of our customer service team immediately.
For lost and found inquiries, please call 1-844-267-4472 or email info@lecentrevideotron.ca, or fill out the lost item form. We will contact you if we find it:
Club Bud opens when the doors open for the event. Closing time varies according to demand but is usually one hour after the event ends.
The Videotron Centre offers visitors free Wi-Fi access. Select the "Visiteur" network. You don't need a code.
Water fountains are located in the following areas:
- Event level: Passageways D and C
- Lobby: VIP corridor
- Main concourse: behind sections 103-116, 118, 106 and 109
- Level 4 boxes: Close to the four elevators, near the restrooms
- Level 5 boxes: Close to the four elevators, near the restrooms
- Upper concourse: behind sections 319, 329, 325, 304 and 309
No. Smoking (including vaping and e-cigarettes) is strictly prohibited inside the Videotron Centre at all times. There aren't any smoking areas during events.
Baby stations with changing tables are available in the family restrooms.
The temperature is generally kept at around 20°C for most events. However, it may vary depending on your seat's distance from the ice. It is strongly recommended that you dress more warmly for hockey games and ice shows.
The official Remparts store is located on the main concourse (level 3). It is open only during Remparts games, unless otherwise specified. During the holiday season, it is open on some days for holiday shopping.